Returns & Right of Withdrawal

We offer a 14-day return period for eligible consumer purchases. The legal basis, refund of delivery costs and return-cost rules depend on your country. Nothing on this page limits mandatory consumer rights that cannot lawfully be excluded.

European Union Consumers

Where the statutory right of withdrawal applies to an online purchase, you generally have 14 days from delivery to notify us that you are withdrawing from the contract. After notifying us, return the goods without undue delay and within the period required by applicable law.

For a valid statutory withdrawal, we refund the purchase price and the cost of the least expensive standard outbound delivery option offered for the order. Any additional amount for express, pallet, white-glove or other upgraded delivery is not refundable beyond that standard-delivery amount.

The direct cost of returning the goods is borne by the buyer where permitted by law and where this was disclosed before purchase. For large or bulky objects that cannot normally be returned by post, an estimate of the direct return cost must be provided before the order is concluded where required by law.

United Kingdom Consumers

For qualifying distance purchases, UK consumers generally have 14 days after delivery to tell us they wish to cancel and a further 14 days to return the goods. For a valid statutory cancellation, the standard outbound delivery charge is refunded; any additional premium-delivery amount is not. Direct return costs are borne by the buyer where permitted and where the required pre-contract information was provided.

Outside the EU & UK

For eligible consumer purchases outside the EU and UK, we offer a commercial 14-day return period from delivery. Unless mandatory local law requires otherwise, the buyer bears the return-shipping cost and any return-related customs, duties or brokerage charges. Original international outbound shipping is not refundable for a change-of-mind return.

Mandatory consumer rights that apply in your country remain unaffected.

Condition & Diminished Value

Our collection consists largely of unique, pre-owned and antique objects. You may inspect an object as you reasonably would in a physical gallery. Handling beyond what is necessary to establish the nature, characteristics and condition of the object may result in diminished value for which a deduction may be made where permitted by law.

Return Shipping & Packing

Discounted & Special-Order Items

A reduced, negotiated or sale price does not by itself remove a consumer's statutory right of withdrawal. Any exception applies only where specifically permitted by applicable law, for example for genuinely made-to-order or personalised goods.

Damaged, Defective or Incorrect Deliveries

If an object arrives damaged, defective, incorrect or materially different from the description, contact us as soon as possible, preferably within 48 hours, and include clear photographs of the object, packaging and shipping label. This 48-hour request assists carrier and insurance claims and does not reduce mandatory statutory rights.

Where the issue is attributable to us or the carrier, we will arrange an appropriate remedy and bear reasonable return-shipping costs as required by applicable law.

Refunds

Refunds are issued to the original payment method unless otherwise agreed. Timing, and any right to withhold reimbursement until the goods or evidence of return have been received, will follow applicable law.

Business Purchases

Statutory consumer withdrawal rights generally apply to consumers rather than business purchasers. Any separate return agreement for a business purchase will be confirmed in writing.